Newsletter – Spring-Summer 2011
We are delighted to welcome Karon to join our team of receptionists. Many of you will know her from her years of service in Antur Insurance (formerly Dyfed Insurance). Although the systems are different, she is able to use many of her skills in our environment.
Please be aware that the new Pembrokeshire County Council parking enforcement regime means that, except for Blue Badge holders, there is only 1 hour parking outside the practice and this is being adhered to.
Our staff are now enjoying their new uniform. We like the overall effect and hope it adds to the feeling of team work in the practice.
Michael, Sally and Anthea recently visited Optrafair, a huge trade show at the NEC in Birmingham. We were able to see first hand the latest innovations within the profession. Consulting room equipment, contact lenses and glasses are all on show letting us browse and test new technologies. Michael also attended educational lectures making sure he is right up to date.
As a result of our trip to Optrafair we will shortly be replacing some of the consulting room equipment with the latest 3D digital eye test charts. This will allow us to use some of the newest techniques in vision testing.
The latest Polaroid sun spectacles are now in the practice, including children’s styles. With some exceptions, these can be made to your prescription. Polarised lenses reduce surface reflections to a minimum and are particularly good near water or wet surfaces, for example driving after it has rained.
Our practice recognises the importance of customer service and many of our staff have gained certificates after completing a course on effective communication. We hope we can do a good job even better by listening to our patients needs and helping them understand the new technologies that may benefit them.
You are very welcome to pop in to see the new glasses that have arrived this spring. We have something to suit everyone including the latest ‘Eclectic Collection’ from Stepper. This is a real retro look but manufactured in modern materials including the use of titanium.
The Eclectic Collection
Hywel Dda Health Board is concerned about the waiting lists in the ophthalmology clinics, especially if glaucoma is suspected. A new scheme has been set up to try and help reduce some of the waiting time. Our practice was chosen to pilot this in North Pembrokeshire. The hospital referral letters for suspected glaucoma are seen by an ophthalmologist and if further investigation is required we can perform those tests at our Fishguard practice to help speed things up. So far this has been well received by patients.
As a result of the decision by the clearing banks to no longer guarantee cheques, regretfully we have decided to stop accepting any cheques. We do accept most forms of credit and debit cards and of course we will happily accept cash! We are sorry if this causes some inconvenience but hope you will understand that this is because of the changes in the banking system.
We hope you enjoy reading this newsletter – please watch our website for the next one!